"The customer is NOT always right."

I work in the customer service department at Stop & Shop. Basically, it is my job to solve everyone's problems, and I have news to all the shoppers around the world- THE CUSTOMER IS NOT ALWAYS RIGHT. Yes, this may come as a shock to many of you but I speak the truth.

This is mostly in regards to those select people who will try to scam the system- and you all know who you are! If you're not one of these people, I'm sure you've seen them; there's always a token scam artist at any store. It's that person who comes in every week and causes a scene over fifty cents. The person who will curse out any innocent person who gets in their way. These people will go to any length to win their argument. They will scream at the managers (or anyone who seems to have some type of authority for that matter) until they get what they want, which 90% of the time, they will get. Now why do these people always win? Because apparently, "the customer is always right."

There's also the people who break store rules and regulations and still will get their way. It honestly amazes me. Congratulations on learning the amazing feat of calling the Corportae Office which is all about customer satisfaction! I have been working in a supermarket for two years and have seen it all. My personal favorite is when people return items they bought on sale and "lost their receipt." I'm sorry to say but when you come into the store every week with a different item to return and don't have the receipt because you "lost it" you're just a liar. That means you just bought it on sale and want the full price back to make money. Then again, the scam artist is still a customer, therefore, you are correct my dear friend!

Another one of my favorite situations is the bratty kids. I once had a child throw a tube of mini M&M's at my face. The mother did not reprimand this child, or even speak to him about it for that matter. What did she do? SHE LAUGHED. Wow, good parenting skills, lady. Have you ever gone into a store to see some little kid screaming and rolling on the floor to get what they want? At first the parent just ignores the little brat hoping that he or she will just miracuously be quiet. Eventually, the parent cannot deal with it anymore and gives in to buy whatever the kid wants whether it be candy, a new toy, or anyting else in between. Then people wonder why their kids are spoiled and weigh 150 pounds at the age of three. Hmm, that's quite a mind baffler. But once again, who am I to say, I'm just an employee.

I am sick of employees having to take this from people everyday. We are not here to be your slaves and pick up after you. We are not here to be screamed at because you are in a bad mood or we sold out of your cigarette brand; other people smoke too, you are not the sole cigarette-smoking moron in this world. If you are legitimately correct and are not being treated justly then go ahead, drive us all nuts! Maybe one day we can go back to the old way of "service with a smile" instead of just doing our job and getting the customer out of our hair. However, I don't see this happeneing any time soon.

This is what society has turned into and what our future holds. I feel bad for all of us.